Contact SproutSmile

We’re happy to help. If you have questions about finding a pediatric dentist or getting matched, send us a message and our team will get back to you.

We can answer things like what to expect next, what information you’ll need to share, and how matching works. If you’re not sure where to start, you can also review how it works.

What we can help with

SproutSmile is a FREE service for parents and guardians in the US. We help you get matched with a participating pediatric dental office so you can book a dental visit for your child.

We can help with:

• Questions about the matching steps and timing

• Help understanding what to do after you submit your contact details

• General information to support your search, like what “pediatric dentist” usually means

• Help if you don’t know which office is right for your child—matching is based on your details, and you decide the appointment

What we cannot do

We are not a dental office, and we’re not healthcare providers. We can’t diagnose dental problems or give medical or dental advice.

We also cannot:

• Tell you what dental treatment your child needs

• Recommend a specific diagnosis or medication

• Explain symptoms in a way that’s meant to guide treatment decisions

• Share medical records or ask you to send them

If you need clinical guidance for your child, talk to a licensed pediatric or general dentist.

Before you contact us: a few quick tips

To help our team respond faster, please share the best way to reach you (for example, phone number or email) and your child’s age range (like “under 5” or “school-age”).

You don’t need to share your child’s medical history on the site. We only collect parent contact details to help connect you with a participating pediatric dental office.

If you want to understand the process first, see get matched. If you’d like to learn more about our mission, visit about SproutSmile.

Coverage and costs (general info only)

Many children’s preventive dental visits are covered by dental insurance, Medicaid, or CHIP if your family is eligible. Costs can vary by office, plan, and area.

We can share general, parent-friendly guidance about what families often ask dentists, but we can’t quote exact prices or confirm coverage for an individual child. For details about benefits and costs, a participating office can tell you what they can accept and what you may owe.

Language support and accessibility

We want this to be easy to use. If you prefer simpler language, or you’re having trouble with forms, contact us and we’ll do our best to help.

If you need accommodations to communicate your needs, tell us how you’d like to be contacted (phone or email).

Common questions

Is SproutSmile a dental office or a dentist?

No. SproutSmile is a FREE service that helps parents and guardians get matched with a participating pediatric dental office. We are not a dental office and we can’t provide dental or medical advice.

Do you ask for my child’s medical history?

No. We collect parent contact details only to help connect you with a pediatric dental office. We don’t request your child’s medical history or health records.

Can you tell me what my child needs for a tooth problem?

We can’t diagnose or recommend treatment. For questions about symptoms or possible treatment, talk to a licensed pediatric or general dentist.

Will my child definitely get an appointment?

We can help you get matched with a participating office, but we can’t promise appointment availability or outcomes. The office will confirm what appointments are open.

Do you help with insurance like Medicaid or CHIP?

Yes, in a general way. Many children’s preventive dental visits are covered by insurance, Medicaid, or CHIP if you’re eligible, but coverage and costs vary. A matched dental office can explain what they accept and what you may owe.

Contact us