Privacy policy
We know privacy matters when you are looking for a dentist for your child. This page explains, in plain language, what information SproutSmile collects, how we use it, and what choices you have.
What SproutSmile does
SproutSmile is a free service that helps parents and guardians in the US find and connect with a pediatric dentist for their child. We are not a dental office, dentist, insurance company, or healthcare provider.
When you use our site, we may help match you with a participating dental office in your area. We are paid a flat marketing or matching fee by participating offices, but the service is free for your family.
This privacy policy covers the information you share with SproutSmile through our website, forms, and messages. You can also read our Terms and Disclaimer for more about how the service works.
What information we collect
We collect parent or guardian contact details so we can respond to your request and help connect you with a dental office. This may include your name, phone number, email address, ZIP code, city, state, and the best time to reach you.
We may also collect simple details about the kind of appointment you are looking for, such as whether you want a first dental visit, a cleaning, or a second opinion, and your child's age range. This helps us send your request to a dental office that may fit your needs.
We do not ask you to share your child's medical history, dental records, X-rays, Social Security number, or payment card details through this site. Please do not send private health information in web forms or email.
Like most websites, we may also collect basic technical information such as your device type, browser, IP address, pages visited, and general location based on IP. This helps us keep the site working and understand how people use it.
How we use your information
We use the information you share to contact you about your request, help match you with a participating pediatric or general dentist, and answer questions you send to us through the site.
We may share your contact details and request details with one or more participating dental offices so they can contact you about scheduling, availability, insurance accepted, office location, or office policies. Those offices handle their own scheduling and care.
We may also use information to improve our website, prevent spam or misuse, and keep records of requests. If you contact us, we may keep a copy of that message so we can help you follow up.
SproutSmile does not provide dental or medical advice. If you have questions about your child's symptoms, treatment, pain, or a dental emergency, talk to a licensed pediatric or general dentist.
Children and parents
This site is for parents and guardians who are looking for dental care information or a dentist for their child. We are not collecting information directly from children.
We ask that only an adult parent or guardian submit forms on the site. Please do not enter a child's email address, phone number, or private health details.
If you believe a child sent us personal information by mistake, please contact us. We will work to delete it when appropriate.
Your choices
You can choose not to submit a form on our site. If you do submit your contact details, you may later ask us to update or delete the information we still have, subject to legal and business recordkeeping needs.
If a participating dental office contacts you and you do not want more calls, texts, or emails, you can tell that office directly. You can also contact us and ask us to stop using your information for new matching requests.
Your browser may let you block some cookies or tracking tools. If you do, parts of the site may not work as expected.
Privacy rights can vary by state. If your state gives you specific rights to access, correct, delete, or limit certain uses of personal information, contact us and we will do our best to respond as required.
How we protect information
We use reasonable steps to protect the contact information you share with us. That includes common security measures designed to reduce the risk of unauthorized access, loss, misuse, or disclosure.
No website or online system can promise perfect security. Because of that, please only share the contact details we ask for, and do not send medical history, dental records, insurance ID numbers, or other sensitive information through our forms.
We keep information for as long as needed to run the service, respond to requests, meet legal obligations, resolve disputes, and prevent fraud or misuse.
Third parties and updates to this policy
Our site may use service providers that help with website hosting, forms, analytics, communications, or spam prevention. These companies may process information on our behalf so we can run the service.
If you click a link to another website or speak with a dental office we matched you with, that office or website has its own privacy practices. We do not control how a dental office collects or uses information once you contact them.
We may update this policy from time to time if our service changes or if laws change. When we do, we will post the updated version on this page.
If you have questions about this privacy policy or want to make a request about your information, please contact us.